We have adopted and implemented this Privacy Policy as part of our commitment to protecting your personal information from misuse.

This Website is not directed at children under the age of 13.  If you are under 13, please do not provide any personal information on this Website.

What information does the YMCA collect on its Websites?
The YMCA collects both personal information and aggregated information on its Websites.  We discuss our collection and use of different kinds of information below.

Personal Information
You do not have to provide personal information to use our Website.  However, particular services provided through the Website require that you furnish personal information.  We collect such personal information only when you provide it to us, for example, pledging support through the Web Pledge; becoming a YMCA member; and when taking part in promotional opportunities or registering for general information on programs and services. You may be asked to provide your contact information (such as your name, postal address, telephone numbers and/or email address), financial information (such as credit card numbers) and demographic information (such as your Zip code, age, or income level) in connection with your use of such services.

Contact information is used to respond to your inquiries; to notify you in connection with your request for services or contact you with regards to your inquiries from our Website.  You also may receive periodic mailings from us with information on services, updates to our Website, or upcoming events.

We use IP addresses to calculate Website usage levels. Whenever you are on the Internet, a number (an IP address) is automatically assigned to your computer.  This number is identified and logged automatically whenever you visit our Website.  Collecting IP addresses is standard practice on the Internet, and is done automatically by many Websites.

We may also disclose personal information if we believe that we are required to do so by law, to comply with legal process or governmental requests, or to protect the rights, property, or safety of the YMCA, its users or the public.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you online.  For some services, we either collect and transfer personal information to a third party service provider in order to verify and process your credit card. We encourage you to ask questions and to be cautious before you disclose your personal information to others.

This Privacy Policy will explain the following regarding use of our site:

What information does the YMCA collect from you?
In order to better provide you with services, the YMCA collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information.  Our primary goal in collecting information from you is to provide you with the information that you request in a timely and efficient manner and therefore you experience a smooth, efficient, and customized experience while using our Website.

Personally Identifiable Information
Refers to information that lets us know the specifics of who you are.  Personal information is required when you pledge your support.  This information includes your name, address, e-mail address, birth date, sex, phone number, credit card or other payment information, and details about your gift donation.  With this information, the YMCA can process your pledge request and provide you with recognition for your gift. If you visit one of the centers available through a link on our Website, that center may independently collect, use and share your personal information in accordance with its own privacy policy.  If you have questions about a center’s information practices, please contact us at (407) 896-9220.

We may disclose your Personally Identifiable Information to third parties to charge your credit card.  For example, we must release your credit card information to the card-issuing bank to confirm payment.

Non-Personally Identifiable Information
Refers to information that does not by itself identify a specific individual.  We gather certain information about you based upon where your usage of our Website in several ways.  This information is compiled and analyzed on both a personal and an aggregated basis.  For example, this information may include the Website’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your IP address.  A URL is the global address of documents and other resources on the World Wide Web.  An IP address is a computer identifier on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web.  The Web uses the TCP/IP protocol to route information based on the IP address of the destination.  An IP address is a number automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer.  Computers require IP addresses to allow users to browse and communicate on the Internet.

We review the actions of the YMCA visitors on an aggregate basis to determine customers’ preferences.

Where do we collect information from you and how do we use it?
The Personally Identifiable Information collected by the YMCA is used to process pledges; for statistical purposes; to improve our site and its performance; and to keep you informed about your donation status.  We will release the information to third parties to charge your credit card, provide customer service, and deliver promotional e-mails to you from the YMCA.  We must release your credit card information to the card-issuing bank to confirm payment.

We gather information in the following ways: 
We collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site.  We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses,  the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor’s computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Pledging Support
When you order from us we collect personally identifiable information from you.  When you pledge support we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, pledge amount, credit card or other payment information, confirmation number, referring URL, IP address. Before confirming your pledge you will have the opportunity to review the order and make changes and additions to the information it contained and these changes will be automatically kept for future use.

Refund Policy
If you have any questions or concerns towards a pledge payment refund please contact financial development at (407) 896-9220 or pledge@cfymca.org.

What security precautions are in place to protect against the misuse or alteration of your information?
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions.  They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.  When you access your account information, the information is kept on a secure server.  All of the customer data we collect is protected against unauthorized access by physical security means.  We use commercially reasonable efforts to maintain the integrity of all information collected.

A special note about children’s privacy: 
You must be at least 13 years old to have our permission to use this site.  Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 13 years of age.  User’s between the ages of 13 and 18 have our permission to browse this Website, however these user’s cannot order services or participate in any offers on the Website, or disclose any personally identifiable information without the contemporaneous consent of a parent or guardian.  If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at (407) 896-9220 so that we may delete the minor’s information.

The YMCA’s use of “Cookies”: 
When you use our Website we store cookies on your computer in order to facilitate your use of our Website.  A cookie is a small text file, which a Website stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify you to the YMCA and customize your experience.  The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site.

If you are unsure as to which privacy policy applies, please contact us by email at: pledge@cfymca.org, or by sending a letter to the address below.

Contacting the YMCA about privacy questions or concerns.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact the YMCA by sending a letter to:

The YMCA of Central Florida
Attn:  Financial Development
433 North Mills Avenue
Orlando, FL 32803
(407) 896-9220

© 2012 YMCA